Cancellation & Refund Policy
Plain English, no surprises. Here's how we handle it.
A deposit is required to reserve all charters and tours. Your reservation is confirmed once the deposit is received.
Customer cancellations: Cancel 72 hours or more before your trip for a full refund of everything you've paid online. Cancellations inside 72 hours forfeit the deposit. No-shows are charged the full trip amount.
Rescheduling: We're happy to move your trip one time at no charge if you give us at least 72 hours notice, subject to availability.
Weather & safety: Your safety comes first. The Captain monitors marine forecasts and makes the final call on whether it is safe to run. If we cancel your trip for weather, sea conditions, mechanical issues, or any safety reason, you may choose a full refund or a free reschedule to any available date. Because coastal weather changes quickly, weather decisions are usually made the evening before or the morning of your trip. A little rain or cloud cover is not a cancellation. Cancellations for weather are at the Captain's sole discretion.
Late arrivals: Charters depart on schedule. If you are late, we cannot extend your trip time, and missed departures are treated as no-shows.
Questions about this policy? Call us at 912-759-1478 — a real human answers.